Privacy policy

Last Updated: April 27, 2025

This Privacy Policy describes how villamaggieskala.com (the "Site," "we," "us," or "our") collects, uses, and shares your personal information when you use our Site to browse and book villa holiday rentals.

1. Information We Collect

We collect different types of information from and about you, including:

Information You Provide Directly:
Contact Information: When you inquire about a booking, create an account (if applicable), or contact us, you may provide your name, email address, phone number, and postal address. Booking Information: When you make a booking, we collect information necessary to process your reservation, such as the dates of your stay, the number of guests, and any specific requests.
Payment Information: When you make a payment through Stripe, we do not directly collect your credit card details or other sensitive payment information. This information is securely processed by Stripe in accordance with their privacy policy (see Section 5 below). We may receive confirmation from Stripe that your payment has been processed. Communications: Records of your correspondence with us, including emails and phone calls.
Account Information (if applicable): If you create an account, we collect your username and password.

Information We Collect Automatically:
Usage Data: We collect information about how you interact with our Site, such as the pages you visit, the links you click, the duration of your visit, and the website that referred you.
Device Information: We may collect information about your device, including your IP address, browser type, operating system, device identifiers, and mobile network information.
Cookies and Similar Technologies: We use cookies and similar tracking technologies (like pixels and web beacons) to collect information about your browsing activities. These technologies help us to improve our Site, personalize your experience, and analyze website traffic. You can manage your cookie preferences through your browser settings.

2. How We Use Your Information   We use your personal information for various purposes, including:   Providing and Managing Services: To process your bookings, communicate with you about your reservations, and manage your account (if applicable). Customer Support: To respond to your inquiries, provide assistance, and resolve any issues you may have. Payment Processing: To facilitate payments for your bookings through Stripe. Improving Our Site: To analyze website usage, identify trends, and make improvements to our Site's functionality and content. Personalization: To personalize your experience on our Site, such as showing you relevant villa listings. Marketing and Communications (with your consent where required): To send you promotional emails about new villas, special offers, or other information we think you may find interesting. You can opt-out of receiving these communications at any time.   Security and Fraud Prevention: To protect our Site and users from fraud, unauthorized access, and other illegal activities. Legal Compliance: To comply with applicable laws, regulations, and legal processes.

  3. How We Share Your Information We may share your personal information with the following categories of recipients:  
Villa Owners/Managers: We share your booking details (including your name, contact information, dates of stay, and number of guests) with the owners or managers of the villas you book to facilitate your stay.
Service Providers: We may engage third-party service providers to assist us with various functions, such as website hosting, data analysis, email marketing, and customer support. These providers have access to your personal information only to the extent necessary to perform their services and are obligated to protect it.
Payment Processor (Stripe): As mentioned, your payment information is securely processed by Stripe in accordance with their privacy policy. We share transaction details with Stripe to process your payments.
Legal Authorities: We may disclose your personal information to law enforcement agencies, government authorities, or other third parties if required by law or legal process, or if we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity. We will notify you if such a transfer occurs and your information becomes subject to a different privacy policy.

  4. Your Rights Depending on your location, you may have certain rights regarding your personal information, including: Access: The right to request access to the personal information we hold about you.   Correction: The right to request that we correct any inaccurate or incomplete personal information.   Erasure: The right to request that we delete your personal information under certain circumstances. Restriction of Processing: The right to request that we restrict the processing of your personal information under certain circumstances. Data Portability: The right to receive a copy of your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.   Objection: The right to object to the processing of your personal information for certain purposes, such as direct marketing. Withdrawal of Consent: If we rely on your consent to process your personal information, you have the right to withdraw your consent at any time. To exercise any of these rights, please contact us using the contact details provided in Section 7 below. We may need to verify your identity before fulfilling your request.  

5. Third-Party Payment Processor (Stripe) We use Stripe to process payments for bookings made through our Site. When you make a payment, your payment information is collected and processed directly by Stripe in accordance with their privacy policy. We do not store your full credit card details on our servers. We encourage you to review Stripe's privacy policy to understand how they handle your information. You can find Stripe's privacy policy at https://stripe.com/gb/privacy

6. Data Security We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include secure servers, access controls. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.  

7. Contact Us If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at our contact page

8. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post any changes on this page and update the "Last Updated" date at the top. We encourage you to review this Privacy Policy periodically